Overview

The FPGA Cloud Compute bought in the mode of prepayment supports 7-day return of goods without reason, and the FPGA Cloud Compute bought in the mode of post-payment can release the instance at any time based on your business requirements. Please refer to Release Instances for specific operations.

The system will refund cost of the remaining service duration to the original account. Refund amount = （Remaining contract days/Total contract days）× Amount of purchasing instances.

E.g.:

If you purchase the prepayment service of the cloud server BCC for one month at 11:00 on January 10, 2016, and it costs 45 CNY in cash. When the refund review is passed at 15:00 on January 16, the refund amount =（24 days/31 days）× 45 CNY = 34.84 CNY.

Refund Rules

• You can apply for refunds within 7 days from the date of purchase.
• A maximum of three instances can be refunded unconditionally for every type of product and every account in every calendar month.
• The system will refund cost of the remaining service duration to the original account. Refund amount = （Remaining contract days/Total contract days）× Amount of purchasing instances.
• The amount actually paid will be returned to the account balance, and the coupons used will not be refunded.
• The fee incurred during the refund period will not be refunded, that is, the fee incurred from submission of the cancellation application to successful cancellation will not be refunded.
• On-demand billing for refunded products will not be refunded.
• In the event of a suspected abnormal or malicious return, Baidu AI Cloud is entitled to reject the refund application, and Baidu AI Cloud reserves the right of final interpretation within the scope of the law.

Apply for Refunds

1. Log in Management Console, click Finance on the top right corner, and select Unsubscription Management.
2. Select the instance to be refunded on the page of Unsubscription Management, and click corresponding Unsubscription button.
3. Fill in the reason for cancellation, check “agree and read the refund rules”, and click “Confirm cancellation”.
4. Confirm the information again, and click the Confirm button to complete the cancellation operation.
5. You can check the refund process in the Cancellation records bar.