Return or Exchange Baidu Intelligent Cloud Invoice

Updated at：2025-10-27

Baidu AI Cloud provides you with invoice return and exchange services. If you find that the information of an issued invoice does not meet your expectations, you can follow the process below to return or exchange the invoice.

Reasons for invoice return/exchange

Incorrect invoice type (special VAT invoice / ordinary VAT invoice)
Incorrect invoice information
Incorrect invoice amount
Others

Operation process

Electronic invoices

If you need to return or exchange an electronic invoice, you can directly go to the Console - Finance - Invoice Management page, find the electronic invoice you want to issue a red invoice for, and process the red invoice by yourself. Each original blue invoice can only be matched with one red invoice.

After the red invoice is issued, the data of the orders/bills associated with the original invoice (which are eligible for invoicing) will be released, and you can reapply for an invoice after re-associating the orders/bills.

Paper invoices

The methods for returning and exchanging paper invoices vary depending on their process status, which are roughly divided into two categories: invoices that have been shipped and invoices that have not been shipped.

Invoices not shipped

You can view all your invoice application records in the console at Financial Center - Invoice Management - Invoice Records. If the target invoice application record is in any of the following statuses, you can terminate the invoice approval process by canceling the application directly or submitting a ticket.

Pending review: If the target invoice application record is in the “Pending Review” status, you can directly click Cancel Application in the console to terminate this invoice application;

Notes:

Records in “Pending Review” include those that have entered the review process but not yet been reviewed. If the Cancel Application button is not displayed for such records, you cannot terminate the process by yourself. In this case, you need to submit a ticket, and the operation is the same as the process for terminating invoice applications in the “Approved/Issued” status.
Approved/issued: If the target invoice application record is in the “Approved” or “Issued” status, you can submit a ticket to terminate this invoice application. When submitting the ticket, please provide your Account ID and a screenshot of the invoice application record. Thank you for your cooperation.

Invoices already shipped

If you need to return or exchange a paper invoice after receiving it, please prepare the required materials as instructed below and mail them to the address provided (collect-on-delivery is not supported for returning invoices temporarily). After we receive the returned invoice and other relevant materials, we will void the original invoice or issue a red invoice for it. You can reapply for an invoice in the console after receiving a SMS notification that the original invoice has been voided or a red invoice has been issued.

Mailing address information:

Address: Fangzhou Building, Building 15, Zhongguancun Software Park Phase I, No. 8 Dongbeiwang West Road, Haidian District, Beijing

Recipient: Baidu AI Cloud Finance Department

Tel.: 01058003107

Invoice types	Usage status	Required materials
Ordinary VAT invoice	--	Original invoice + reason for invoice voiding (a note is sufficient)
Special VAT invoice	Uncertified	Original invoice + Baidu Netcom Invoice Rejection Certificate Template.docx
Special VAT invoice	Certified	Red invoice notice (with official seal affixed) + Baidu Netcom Invoice Rejection Certificate Template (for Certified Invoices).docx