Withdrawal Issues

What is the process for withdrawing account balance?

1. Sign in to the console, navigate to Financial Center > Account Overview, click the Withdraw button on the left side of Cash Balance to enter the withdrawal application page. The available withdrawal amount will be displayed on this page.
2. Click Apply for Withdrawal, select or enter the amount you want to withdraw on the withdrawal application page, then click Submit Application to complete the process.

3. Return to the withdrawal application page to view the submitted withdrawal applications. Check the status of the withdrawal application in the Status column. The status descriptions are as follows:

   • Pending document supplement: Waiting for the user to submit all required documents. For example, if the original payment method was offline remittance, you need to fill in the offline receiving bank account information.
   • Pending review: Waiting for review by Baidu AI Cloud’s finance team.
   • Withdrawal successful: The withdrawn amount has been returned to the original payment account.
   • Withdrawal failed: The withdrawn amount cannot be returned to the original payment account. You can check the reason for the failure in the Remarks section of the withdrawal list.

Why can’t I withdraw part of my cash balance by myself?

The applied withdrawal amount cannot exceed the available withdrawal amount. The following reasons may affect the self-service withdrawal of your cash account balance:

• You have postpaid products, or the release of postpaid resources occurred within 24 hours (in such cases, you need to keep at least RMB 100 in the account).
• Part of your cash balance is already in the withdrawal process.
• There are outstanding invoices in your account.
• The single withdrawal amount exceeds the upper limit of RMB 30,000, or the number of withdrawals exceeds 3 times within one day.
• The recharge time is less than 15 minutes. If your account is not affected by the above situations, please submit a ticket, and we will verify and handle the issue for you.

How long does it take for the withdrawn amount to arrive in the account?

After the withdrawal amount is approved, it will be returned following the first-in last-out principle.

• For third-party payment channels: The amount returned via the original channel takes approximately 1-2 working days.
• For third-party payment channels (where the time limit for original-channel return has expired) or offline remittances: If additional documents are required, you need to provide offline receiving bank account information. The finance team will review and process the application manually, and the amount will arrive in approximately 2-3 working days (payment cannot be processed during the reconciliation period, which is 3 working days at the end of the month and 5 working days at the beginning of the month).

Why is the amount “frozen” after withdrawal?

After you apply for a withdrawal, you can check the withdrawal status in Financial Center > Transaction Details. A “Frozen” status will appear immediately after submitting the withdrawal application. If there is no subsequent “Withdrawn” or “Unfrozen” status, it means your withdrawal application has not been completed yet. This may be affected by the following reasons:

• The withdrawal application is waiting for review by a specialist or the finance team.
• The payment time of the original online payment method (WeChat/Alipay/Duxiaoman/UnionPay) has exceeded the time limit for return via the original channel.
• The original payment method was offline remittance, and you have not supplemented the offline receiving bank account information in the withdrawal list.

To verify the specific reason, please submit a ticket to contact us.

If the amount cannot be refunded and a message “Please complete the required information” is displayed, how to handle it?

If you receive a “Pending Document Supplement” prompt after initiating a withdrawal, it is because: either the payment time of the original WeChat/Alipay/Duxiaoman/UnionPay payment has exceeded the time limit for return via the original channel; or the original payment method was offline remittance, requiring you to supplement the offline receiving bank account information.

The system cannot return the amount via the original channel. You need to fill in the following information on the withdrawal page (the information must match the certification of your account): account holder name, bank card number, and bank name;

• If you need to refund the amount to a different bank account, please upload a screenshot of the original online payment bill. After review, the amount will be transferred to your bank account offline;
• If the bank card information you filled in is incorrect, please submit a ticket, and we will adjust the status of your withdrawal application to “Pending Document Supplement”, allowing you to re-enter the bank account information.