Bill and Debt
For the same billing cycle and same resource usage, why is there a 1-cent difference in costs?
Amounts less than RMB 0.01 in the bill will not be zeroed out; instead, they will be carried over to the next billing cycle.
Example: In the 1st billing cycle, the fee is RMB 110.156. The actual amount deducted is RMB 110.15, and RMB 0.006 is carried over to the next billing cycle. In the 2nd billing cycle, the fee is also RMB 110.156. Adding the carried-over RMB 0.006 gives a total of RMB 110.162. The actual amount deducted is RMB 110.16, and RMB 0.002 is carried over to the next billing cycle.
How do arrears occur? How to prevent them?
For postpaid services, fees are deducted after the service is used. Arrears occur when the account balance is insufficient to cover the bill amount at the time of deduction. Example: Baidu AI Cloud’s BCC pay-as-you-go service is billed per minute and deducted per hour. If your account balance is insufficient to pay the current bill when the deduction is processed, arrears will be incurred. The system will send an arrears notification when this happens.
Therefore, to ensure the normal use of services, please maintain a sufficient cash balance in your account.
What impact will arrears have on the account, and how to handle them?
After arrears occur, the system will immediately suspend the relevant services. To avoid disrupting the normal operation of services and your business, please recharge with cash in a timely manner. The recharged amount will be used to offset the arrears first.
Can arrears be covered with coupons?
No. Arrears can only be covered by recharging with cash and cannot be paid using coupons.
If there are arrears in the account, how to check the cause of the arrears?
You can check whether the current account has arrears and the amount of arrears on the Financial Overview page. If there are arrears in the account, they are caused by postpaid resources. The specific method to query detailed arrears information is as follows:
- Go to Financial Center > Consumption Center > Bill Details. Select the time range you want to query and check the box for Exclude RMB 0 bills.
- Locate the unpaid transaction bills, click View, and you can check the detailed usage.
- Arrears in the account must be covered by cash recharge; coupons cannot be used to offset arrears.
For detailed instructions, please refer to Bill Details.
How to obtain stamped consumption details?
You can go to Financial Center > Consumption Center > Consumption Overview to view the corresponding consumption data by month or custom time range.
If you need to download the bill, click Download Summary Bill (PDF). You can choose whether to affix an official seal, and the file will be exported in PDF format.