Common Questions Overview

Finance Finance

  • API Reference
    • Access control
    • Balance Query Related Interfaces
      • Account Balance Query
    • Bill Related Interfaces
      • Appendix
      • Charge Item Bill
      • Python Request Example
      • Resource Month Bill
    • Error response
    • Feature Update Records
    • General Description
    • Interface Specifications
    • Introduction
  • Bill Management
    • Bill Details
    • Bill Subscription
    • Consumption Information Subscription Guide
    • Consumption Overview
    • How to View
    • Tag-Based Billing
  • Charge
    • Billing & Configuration Changes
      • Configuration Upgrade Or Shrinkage
      • Shift Charge
    • Charge type
    • On-Demand Billing
    • Pay-as-you-go
    • Subscription billing
  • Contract
    • Apply for Electronic Contract
    • Overview
  • Cost Management
    • Cost Allocation
    • Cost Splitting
  • Disclaimer
  • Enterprise Organization Financial Management
  • FAQs
    • Bill and Debt
    • Billing Issues
    • Common Questions Overview
    • Contract Issues
    • Coupon Issues
    • Dedicated Account Remittance Issues
    • Invoice Issues
    • Order Issues
    • Recharge Issues
    • Refund Issues
    • Renew Issues
    • Withdrawal Issues
  • Invoice
    • Apply for Baidu Intelligent Cloud Invoice
    • Return or Exchange Baidu Intelligent Cloud Invoice
  • Multi-Account Multi-User Financial Management
    • Enterprise Organization - Financial Management
    • Multi-User Access Control - Financial Permission
    • Unified Finance
  • Order Management
  • Overview
  • Partner Deposit Payment
  • Purchase Guide
    • Coupon
      • Activating Coupons
      • Coupon Overview
      • Using Coupons
      • Viewing Coupons
    • Income and Expense Details
    • Purchase
    • Recharge
      • Exclusive Account Wire Transfer
      • Recharge Operations
      • Viewing Balance
    • Refund and Compensation
      • Product Compensation Standards
      • Refund Application Process
      • Refund policy
      • Unsubscribe Overview
      • Unsubscribe Rule Description
    • Renew
      • Auto-renewal
      • Renew Overview
      • Unified Resource Expiration Time
    • Withdrawal
  • Resource Package Management
    • Resource Package Deduction Details
    • Resource Package Overview
  • SDK
    • Java-SDK
      • Bill
      • BillingClient
      • Exception handling
      • Install SDK
      • Overview
      • Version Update Description
All documents
menu
No results found, please re-enter

Finance Finance

  • API Reference
    • Access control
    • Balance Query Related Interfaces
      • Account Balance Query
    • Bill Related Interfaces
      • Appendix
      • Charge Item Bill
      • Python Request Example
      • Resource Month Bill
    • Error response
    • Feature Update Records
    • General Description
    • Interface Specifications
    • Introduction
  • Bill Management
    • Bill Details
    • Bill Subscription
    • Consumption Information Subscription Guide
    • Consumption Overview
    • How to View
    • Tag-Based Billing
  • Charge
    • Billing & Configuration Changes
      • Configuration Upgrade Or Shrinkage
      • Shift Charge
    • Charge type
    • On-Demand Billing
    • Pay-as-you-go
    • Subscription billing
  • Contract
    • Apply for Electronic Contract
    • Overview
  • Cost Management
    • Cost Allocation
    • Cost Splitting
  • Disclaimer
  • Enterprise Organization Financial Management
  • FAQs
    • Bill and Debt
    • Billing Issues
    • Common Questions Overview
    • Contract Issues
    • Coupon Issues
    • Dedicated Account Remittance Issues
    • Invoice Issues
    • Order Issues
    • Recharge Issues
    • Refund Issues
    • Renew Issues
    • Withdrawal Issues
  • Invoice
    • Apply for Baidu Intelligent Cloud Invoice
    • Return or Exchange Baidu Intelligent Cloud Invoice
  • Multi-Account Multi-User Financial Management
    • Enterprise Organization - Financial Management
    • Multi-User Access Control - Financial Permission
    • Unified Finance
  • Order Management
  • Overview
  • Partner Deposit Payment
  • Purchase Guide
    • Coupon
      • Activating Coupons
      • Coupon Overview
      • Using Coupons
      • Viewing Coupons
    • Income and Expense Details
    • Purchase
    • Recharge
      • Exclusive Account Wire Transfer
      • Recharge Operations
      • Viewing Balance
    • Refund and Compensation
      • Product Compensation Standards
      • Refund Application Process
      • Refund policy
      • Unsubscribe Overview
      • Unsubscribe Rule Description
    • Renew
      • Auto-renewal
      • Renew Overview
      • Unified Resource Expiration Time
    • Withdrawal
  • Resource Package Management
    • Resource Package Deduction Details
    • Resource Package Overview
  • SDK
    • Java-SDK
      • Bill
      • BillingClient
      • Exception handling
      • Install SDK
      • Overview
      • Version Update Description
  • Document center
  • arrow
  • FinanceFinance
  • arrow
  • FAQs
  • arrow
  • Common Questions Overview
Table of contents on this page
  • Bills and arrears
  • Order issues
  • Coupon issues
  • Renewal issues
  • Recharge issues
  • Invoice issues
  • Refund issues
  • Withdrawal issues
  • Contract issues
  • Billing problems

Common Questions Overview

Updated at：2025-10-27

Bills and arrears

  • [For the same billing cycle and same resource usage, why is there a 1-cent difference in costs?](Finance/FAQs/Bill and Debt.md#Why is there a one-cent difference in cost for the same billing cycle and same resource usage)
  • [How do arrears occur? How to prevent them?](Finance/FAQs/Bill and Debt.md#How is debt generated How to prevent)
  • [What impact will arrears have on the account, and how to handle them?](Finance/FAQs/Bill and Debt.md#What impact will Debt have on the account, and how to handle it)
  • [Can arrears be covered with coupons?](Finance/FAQs/Bill and Debt.md#Can the Debt amount be covered with a Coupon)
  • [If there are arrears in the account, how to check the cause of the arrears?](Finance/FAQs/Bill and Debt.md#How to check how the Debt occurred in the account)
  • [How to obtain stamped consumption details?](Finance/FAQs/Bill and Debt.md#How to obtain stamped Consumption details)

Order issues

  • [What is the validity period of unpaid orders?](Finance/FAQs/Order Issues.md#What is the validity period of an unpaid order)
  • [When an order is canceled, where will the amount be refunded to?](Finance/FAQs/Order Issues.md#Where is the amount refunded to when an order is canceled)

Coupon issues

  • [What is the expiration date of a coupon?](Finance/FAQs/Coupon Issues.md#Coupon expiration time)
  • [Why can’t I use my voucher for payment?](Finance/FAQs/Coupon Issues.md#Why can't I use my Coupon during payment)
  • [Can arrears be covered with coupons?](Finance/FAQs/Coupon Issues.md#Can the Debt amount be covered with a Coupon)

Renewal issues

  • [What is the renewal process?](Finance/FAQs/Renew Issues.md#What is the renewal process)
  • [Unable to submit a renewal order?](Finance/FAQs/Renew Issues.md#Unable to submit a renewal order)

Recharge issues

  • [What payment methods are available for purchasing products?](Finance/FAQs/Recharge Issues.md#What Are the Payment Methods for Purchasing Products?)
  • [Why is the recharge not credited to the account?](Finance/FAQs/Recharge Issues.md#Why hasn't the recharge been credited)
  • [How to check recharge records?](Finance/FAQs/Recharge Issues.md#How to check recharge records)
  • [Is USD supported for recharges?](Finance/FAQs/Recharge Issues.md#Does it support the use of USD for recharge)

Invoice issues

  • [What is the invoice application process?](Finance/FAQs/Invoice Issues.md#What is the process for issuing an invoice)
  • [How to apply for an invoice directly after recharging via bank transfer?](Finance/FAQs/Invoice Issues.md#How to directly apply for an invoice after recharge remittance)
  • [How to apply for an invoice for purchased cloud market products?](Finance/FAQs/Invoice Issues.md#How to apply for an invoice after purchasing a cloud market product)
  • [How do overseas or Hong Kong enterprises apply for invoices?](Finance/FAQs/Invoice Issues.md#How do overseas or Hong Kong enterprises apply for an invoice)
  • [How to issue a Baidu AI Cloud invoice for orders paid on behalf of a user?](Finance/FAQs/Invoice Issues.md#How to issue a Baidu AI Cloud invoice for an order paid on behalf of a user)
  • [How to cancel an invoice application?](Finance/FAQs/Invoice Issues.md#How to cancel an invoice application)
  • [How to reissue an invoice if it is voided?](Finance/FAQs/Invoice Issues.md#If an invoice is voided, how to reissue it)
  • [What is the difference between ordinary VAT invoices and special VAT invoices?](Finance/FAQs/Invoice Issues.md#What is the difference between a general VAT invoice and a special VAT invoice)
  • [How is the invoice amount determined?](Finance/FAQs/Invoice Issues.md#How is the invoice amount determined)
  • [Why is the available invoice amount in the account inconsistent with the recharge amount?](Finance/FAQs/Invoice Issues.md#Why is the invoiceable amount in the account inconsistent with the recharge amount)
  • [What to do if there is an outstanding invoice obligation in the account?](Finance/FAQs/Invoice Issues.md#What should I do if there is an outstanding invoice in the account)
  • [How long does it take to review an invoice applied for on the Baidu AI Cloud platform? How long does it take to receive the invoice?](Finance/FAQs/Invoice Issues.md#How long does it take to complete the review after applying for an invoice on Baidu AI Cloud platform How long does it take to receive the invoice)
  • [Does the invoice date show the remittance date or the invoice issuance date?](Finance/FAQs/Invoice Issues.md#Does the invoice date show the time of remittance or the time of invoicing)
  • [What is the seller information on Baidu AI Cloud invoices?](Finance/FAQs/Invoice Issues.md#What is the seller information on Baidu AI Cloud invoices)
  • [How to modify the invoice delivery address?](Finance/FAQs/Invoice Issues.md#How to modify the invoice mailing address)
  • [Can the invoice title be modified?](Finance/FAQs/Invoice Issues.md#Can the invoice title be modified)
  • [How to modify invoice information if there is a change?](Finance/FAQs/Invoice Issues.md#How to modify invoice information)
  • [How to add a remark to an invoice?](Finance/FAQs/Invoice Issues.md#How to add remarks to an invoice)
  • [Is there a courier fee for receiving the applied invoice?](Finance/FAQs/Invoice Issues.md#Is there a courier fee for the requested invoice)

Refund issues

  • [What are the refund rules?](Finance/FAQs/Refund Issues.md#What are the refund rules)
  • [How to unsubscribe from a renewal order?](Finance/FAQs/Refund Issues.md#How to unsubscribe from a renewal order)
  • [Where will the refund be credited?](Finance/FAQs/Refund Issues.md#Where will the refund be issued)
  • [Products eligible for 7-day no-reason refund](Finance/FAQs/Refund Issues.md#Products that support 7-day no-reason refund)
  • [Why can’t I find refundable resources in the cancellation and refund management?](Finance/FAQs/Refund Issues.md#Why can't I find refundable resources in the unsubscribe management)

Withdrawal issues

  • [What is the process for withdrawing account balance?](Finance/FAQs/Withdrawal Issues.md#How do I withdraw my balance)
  • [Why can’t I withdraw part of my cash balance by myself?](Finance/FAQs/Withdrawal Issues.md#Why can't I withdraw some of my cash balance through self-service)
  • [How long does it take for the withdrawn amount to arrive in the account?](Finance/FAQs/Withdrawal Issues.md#How long does it take for the withdrawal to arrive)
  • [Why is the amount “frozen” after withdrawal?](Finance/FAQs/Withdrawal Issues.md#Why is the amount frozen after withdrawal)
  • [If the amount cannot be refunded and a message “Please complete the required information” is displayed, how to handle it?](Finance/FAQs/Withdrawal Issues.md#What should I do if the amount cannot be refunded and I receive a Pending Supplementary Materials prompt)

Contract issues

  • [Which products currently support the generation of electronic contracts?](Finance/FAQs/Contract Issues.md#Which products currently support generating electronic contracts)
  • [Why can’t Party A’s name be changed when applying for an electronic contract?](Finance/FAQs/Contract Issues.md#Why can't the name of Party A be changed when applying for an electronic contract)
  • [Why can’t an official contract be voided by myself?](Finance/FAQs/Contract Issues.md#Why can't a formal contract be invalidated by oneself)
  • [Why can’t the purchased product order be found on the contract application page?](Finance/FAQs/Contract Issues.md#Why can't I find the purchased product order on the contract application interface)
  • [Can the generated official contract be downloaded multiple times?](Finance/FAQs/Contract Issues.md#Can the generated formal contract be downloaded multiple times)
  • [After downloading the official contract and affixing your company’s official seal (or special contract seal), do you need to send it back to Baidu AI Cloud?](Finance/FAQs/Contract Issues.md#Do I need to mail back the formal contract with your company's official seal (or special contract seal) to Baidu AI Cloud)

Billing problems

  • [Can postpaid billing be changed to prepaid?](Finance/FAQs/Billing Issues.md#Can postpay be changed to prepay)
  • [Why is billing still ongoing after the postpaid service is released?](Finance/FAQs/Billing Issues.md#Why is there still billing after the postpay service is released)
  • [Failed to switch from prepaid to postpaid billing?](Finance/FAQs/Billing Issues.md#Failed to change from prepay to ostpay)

Previous
Billing Issues
Next
Contract Issues