Order Issues

What is the validity period of unpaid orders?

For orders you created on Baidu AI Cloud, if payment is not successfully completed immediately after placing the order, Baidu AI Cloud will retain the order for 7 days. Within these 7 days, you can find the target order in Console > Finance > Order Management and complete the payment; the order status will be “Unpaid” before payment.

If payment is still not made within 7 days after confirming the order, the order status will change to “Cancelled”, and you need to place the order again.

Note: If there is an explicit prompt on the page requiring successful payment within a specified time period when you place the order, the retention period for the unpaid order shall be subject to the on-page prompt at the time of order placement.

When an order is canceled, where will the amount be refunded to?

If an order you submitted on Baidu AI Cloud has been voided or an instance has been unsubscribed:

• If the payment method was self-payment, the amount will be refunded to your Baidu AI Cloud account balance. You can log in to the Management Console and check your cash balance in “Financial Overview”; if you need the amount to be returned to your payment account, please refer to Withdrawal Operation Process.
• If the payment method was agent payment (paid by an agent on your behalf), the amount will be refunded to the agent’s account. Please contact the agent directly to discuss the refund.

If there is an exception with the refund or the amount is not credited to your account, please submit a ticket.