Overview of FAQs
Last Updated：2020-07-20
Bills and Arrears
- For the same resource use in the same charge cycle, why does the cost differ by a cent?
- How are arrears generated? How to prevent it?
- How to deal with the arrears?
- Can I use vouchers to make up the arrears?
Order Problems
Voucher Problems
- When does the voucher expire?
- Why can't I use the voucher during payment?
- Can I use vouchers to make up the arrears?
Renew Problems
Recharge Problems
Invoice Problems
- What is the process of issuing an invoice?
- What's the difference between a VAT ordinary invoice and a VAT special invoice?
- How to determine the invoice amount?
- After I apply for an invoice on the Baidu AI Cloud platform, how long will the review take? How long will it take to receive the invoice?
Refund Problems
- [What are the refund rules](Finance/FAQs/Refund Problems.md#What are the refund rules)
- Where will the refund be returned?
Withdraw Problems
Contract Problems
- What are the products for which electronic contracts can be generated at present?
- Why can I change Party A's name when applying for an electronic contract?
- Why can't I invalidate the formal contract by myself?
- Why can't I find the product order in the contract application interface?
- Can the formal contract generated be downloaded multiple times?
- Do I need to return the formal contract to Baidu AI Cloud after downloading it and stamping it with the company's official seal (or special seal for contract)?