Effective date of the Agreement: May 1, 2019

The Service Level Agreement (hereinafter referred to as "SLA") specifies the availability level index and compensation scheme of the Baidu MapReduce BMR service provided to clients by Baidu AI Cloud.

1. Definition

Service cycle: A service cycle is a natural month. Failure request: The user directly calls Step API, and the returned HTTP status code is the 5XX request.

Error rate every 5 minutes:

(Note: The error rate is 0 if the user generates no request during this period)

Monthly service fee: Total service fees paid by the user for Baidu MapReduce BMR during a service cycle (a natural month), calculated based on regions.

2. Service Availability

2.1 Service Availability Calculation Method

(Note: Total number of 5 minutes during service cycle=12 * 24 * Days of service cycle)

2.2 Service Availability Commitment

Baidu MapReduce BMR promises that the service availability in every service region is not lower than 99.90% during a service cycle.

If Baidu MapReduce BMR fails in meeting the above service availability commitment, the client can get compensation as per Article 3 herein. The compensation does not cover unavailability:

(1) System maintenance after Baidu AI Cloud notifies users in advance, including cutover, maintenance, upgrade and simulated failure drill;

(2) Any network or equipment failure or configuration adjustment other than the equipment of Baidu AI Cloud;

(3) Hacker attack on the user's application or data information;

(4) Loss or disclosure of data and passwords due to improper maintenance or confidentiality of users;

(5) Negligence of the user or operation authorized by the user;

(6) Force majeure and accidents;

(7) The compensation is limited to Baidu MapReduce BMR, and does not cover other cloud services related to Baidu MapReduce BMR;

(8) Malfunction of Baidu MapReduce BMR for reasons not attributable to Baidu AI Cloud;

(9) Failure of users to follow Baidu AI Cloud product documentations or use recommendations.

3. Service Compensation

3.1 Compensation Standards

Based on the availability of monthly service of Baidu MapReduce BMR in a region under the account of Baidu AI Cloud held by the client, the compensation is calculated as per the following standards. The compensation is only limited to coupons for the purchase of Baidu MapReduce BMR. The total amount of compensation does not exceed 25% of the monthly service fee paid by the client in the region under the account when the service availability commitment is not met.

Service Availability	Compensation Coupon Amount
Less than 99.90% but equal to or higher than 99.00%	10% of monthly service fee
Less than 99.00%	25% of monthly service fee

3.2 Time Limit for Compensation Application

The client can apply for compensation after the fifth (5th) workday of each month for services failing to meet availability standards last month. The compensation application must be filed within two (2) months after the end of the month when the BMS does not meet availability standards. The compensation application beyond the time limit is not accepted.

4. Other Provisions

(1) Baidu reserves the right to final interpretation of the Agreement to the extent permitted by laws and regulations.

(2) Baidu AI Cloud has the right to amend the articles herein once the SLA is published and takes effect immediately. (3) In case of any amendment to the SLA, Baidu AI Cloud will notify you using website publicity or email 30 days in advance. If you do not agree with Baidu AI Cloud's amendment to the SLA, you have the right to stop the BMS. Otherwise, it is deemed as your acceptance of the amended SLA.

(3) All notices given by Baidu AI Cloud to users under the Agreement can be made in web page notice, station letter, email, short message, or other forms; such notices shall be deemed as served on the date of delivery. Baidu AI Cloud will not be liable for any loss suffered by users due to their failure to timely know the service change or termination provisions of Baidu AI Cloud.

(4) The conclusion, performance, and interpretation of the Agreement and the resolution of disputes shall be governed by Chinese laws and subject to the jurisdiction of Chinese courts. In case of any dispute between the two parties regarding the content or performance of the Agreement, the two parties shall try their best to resolve it through friendly negotiation; if the negotiation fails, either party may bring a lawsuit to the People's Court of Haidian District, Beijing.

(5) The Agreement constitutes an entire agreement between both parties on the matters agreed in the Agreement and other related issues. Except as provided in the Agreement, no other rights are granted to the parties hereto.

(6) If any provision in the Agreement is completely or partially invalid or unenforceable for any reason, the remaining provisions in the Agreement shall remain valid with binding force.

(7) For the terms of user restriction, please see the "Rights and Obligations of Users" in the "User Service Agreement".

(8) For the exemption provisions of service providers, please see the "Disclaimer" in the "User Service Agreement".