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          FAQs

          What should I do if the certificate upload fails?

          1. Prompt [Certificate parsing error, please modify and try again]
          This error occurs when the private key is incorrectly filled and the system cannot parse it. Please check whether the private key is filled in incorrectly; check whether the certificate and private key are in PEM format. If the certificate is not in PEM format, conversion is required. For the specific conversion method, please see Format Conversion. Check for missing prefixes and suffixes. The certificate private key starts with ----- BEGIN RSA PRIVATE KEY ----- and ends with ----- END RSA PRIVATE KEY -----; or begin with ----- BEGIN PRIVATE KEY ----- and ends with ----- END PRIVATE KEY -----;

          2. Prompt [Public and private keys do not match, please modify and try again]
          This error is caused when the private key and the public key in the certificate do not match. Check whether the private key matches the certificate. For details, please see Format Conversion.

          3. Prompt [Certificate parsing error, please modify and try again]
          This error is caused when the certificate data is filled incorrectly and the system cannot parse it. Please check whether the certificate is filled in incorrectly; check whether the certificate and private key are in PEM format. If the certificate is not in PEM format, you need to convert it. For the specific conversion method, please see Format Conversion. Check for missing prefixes and suffixes. The certificate starts with ----- BEGIN CERTIFICATE ----- and ends with ----- END CERTIFICATE -----.

          4. Prompt [Certificate chain parsing exception, please modify and try again]
          This error is caused when the certificate chain is not filled in completely; if the certificate provided by the CA includes a certificate chain (some CAs provide a bundled certificate, the packaged certificate is the certificate chain from the second CERTIFICATE). The certificate file of the certificate chain is uploaded directly. If the certificate file contains multiple certificates, you need to upload them manually. The splicing rule is to put the first copy of the server certificate and the second copy of the intermediate certificate, and there should be no blank lines in the middle. Under normal circumstances, when the organization issues a certificate, there will be a corresponding description, please pay attention to the rules description.
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          5. Prompt [Certificate is not valid]
          This error occurs when the certificate expires; expired certificates do not support uploading at this time.

          6. Prompt [The number of certificates requested to be created exceeds the limit]
          This error occurs when the number of uploaded certificates exceeds the default quota of 200; the solution is to delete certificates that have been abandoned or expired, or contact customer service to increase the quota.

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