Insufficient balance reminders and debt handling
Updated at：2025-11-11
Insufficient balance reminder
- The system checks if your account balance (including available coupons) is enough to cover the next three days' costs based on your bill amount from the past three days. If the balance is insufficient, a renewal reminder will be sent.
- The system checks if your account balance (including available coupons) is enough to cover the next day's costs based on your bill amount from the past day. If the balance is insufficient, a renewal reminder will be sent.
Debt handling
- At the beginning of each hour, Beijing Time, the system verifies whether your account balance is sufficient to cover the current CFS bill (e.g., at 11:00 AM Beijing Time, it checks if the account balance can pay for the bill from 10:00 AM to 11:00 AM). If the balance is insufficient, a debt is incurred, and a debt notification will be sent by the system.
- Services will be suspended immediately in the case of outstanding debt, and a service suspension notification due to the debt will be sent by the system.
- File systems that are suspended due to arrears will be retained for 15 days. If you fail to recharge within this period, the file system will be released, and a release notification will be issued at the time of release.
- After successfully recharging your account and raising your account balance above 0, the CFS service will resume normal operation, and billing will restart.
Impact of service suspension from arrears
| Charge type | File system not bound to a storage package | Storage package statuses | Impact from arrears |
|---|---|---|---|
| Pay-as-you-go | No | Not applicable | For file systems not associated with a storage package, they operate on a pay-as-you-go billing model. If your account is in arrears and cannot cover the incurred fees, the file system will immediately switch to “Stopped” status. During this time, you can perform basic operations on the file system, such as querying, deleting, and editing tags, but no other actions are allowed. |
| Pay-as-you-go + subscription | Yes | Storage package is active and not exhausted | For a file system linked to an active and unexhausted storage package, the storage fees have already been prepaid. Even if your account is in arrears, the file system will remain in "Running" status and function as usual. However, you won’t be able to perform actions such as creating a new CFS, backing up data, or purchasing storage packages. |
| Yes | Storage package is active and exhausted | For a file system linked to a storage package that has been fully consumed, if your account is in arrears and cannot cover the pay-as-you-go fees beyond the package, the file system will immediately switch to “Stopped” status. During this time, you can perform basic operations such as querying, deleting, and editing tags, but no other actions are allowed. | |
| Yes | Storage package is inactive or expired | For a file system linked to a storage package that is inactive or expired, the storage package cannot be used to deduct fees, and the pay-as-you-go billing model will apply. If your account is in arrears and cannot cover these fees, the file system will instantly switch to “Stopped” status. During this time, you can only perform basic operations like querying, deleting, and editing tags; no other operations are permitted. |