What are the refund rules?

• You can apply for refunds within 7 days from the date of purchase.
• A maximum of three instances can be refunded unconditionally for every type of product and every account in every calendar month.
• The system will refund cost of the remaining service duration to the original account. Refund amount = (Remaining contract days/Total contract days) * Amount of purchasing instances.
• The actual payment amount will be refunded to the original account, and the vouchers used will not be refunded.
• The fee incurred during the refund period will not be refunded, that is, the fee incurred from submission of the cancellation application to successful cancellation will not be refunded.
• On-demand bills for refunded products will not be refunded.

Where will the refund be returned?

The refund amount will be returned to the account balance.