Refund unconditionally in 7 days is supported for the following products purchased in prepayment method:

• Baidu Cloud Compute (BCC)
• Cloud Disk Storage (CDS)
• Elastic IP (EIP)
• Relational Database Service (RDS) for MySQL
• Relational Database Service (RDS) for SQL Server
• Relational Database Service (RDS) for PostgreSQL
• Baidu Application Engine (BAE) - Professional Version

The system will refund cost of the remaining service duration to the original account. Refund amount = (Remaining contract days / Total contract days) * Amount of purchasing instances.

E.g.:

If you purchase the prepayment service of the Baidu Cloud Compute (BCC) for one month at 11:00 on January 10, 2016, and it costs 45 CNY in cash. When the refund review is passed at 15:00 on January 16, the refund amount = (24 days / 31 days) * 45 CNY = 34.84 CNY.

Refund Rules

• You can apply for refunds within 7 days from the date of purchase.
• A maximum of three instances can be refunded unconditionally for every type of product and every account in every calendar month.
• The system will refund cost of the remaining service duration to the original account. Refund amount = (Remaining contract days/Total contract days) * Amount of purchasing instances.
• The amount actually paid will be returned to the account balance, and the vouchers used will not be refunded.
• The fee incurred during the refund period will not be refunded, that is, the fee incurred from submission of the cancellation application to successful cancellation will not be refunded.
• On-demand bills for refunded products will not be refunded.
• In the event of a suspected abnormal or malicious return, Baidu AI Cloud is entitled to reject the refund application, and Baidu AI Cloud reserves the right of final interpretation within the scope of the law.

Apply for Refunds

1.Log into the console, click "Finance" center on the left, and select "Cancellation" management.

2.Select the instance you want to refund and click the corresponding "Cancellation" button.

3.Fill in the reason for cancellation, check "Agree" and read the refund rules and click "Confirm" cancellation.

4.Confirm the information again, and click the "Confirm" button to complete the cancellation operation.

5.You can check the refund process in the cancellation records bar.