Terms of Service

Updated at：2025-11-05

Introduction

These terms constitute a legal agreement between you and SAILAI PRIVATE LIMITED("MeDo" "we", or "us"). Your use of medo.dev (the "Site") and the services made available on the Site (the "Services") is subject to these Terms of Service (these "Terms"). By using the Site and any of our Services, you:

Acknowledge that you have read and understood these Terms;
Agree to be bound by these Terms;
Agree to our Privacy Policy;
Commit to comply with all applicable laws and regulations.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

We may revise these Terms at any time by posting updated terms on the Site or providing you with notice. Your continued use of the Services after any such changes constitutes your acceptance of the revised Terms.

License to use our services

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable license to use our Services. This license includes the right to use the Services for both personal and commercial purposes, subject to your subscription plan and these Terms. This license terminates immediately if you violate these Terms or your account is terminated for any reason.

Intellectual-property rights

Our rights

SAILAI PRIVATE LIMITED("MeDo") or its licensors, retain all right, title, and interest in and to all intellectual property and proprietary rights related to its Services, platform, technology, and brand. This includes, without limitation, all copyrights, trademarks, trade dress, patents, trade secrets, know-how, and other intellectual property and proprietary rights in and to:

The MeDo platform, all underlying technology, software, tools, algorithms, templates, AI models, libraries, documentation, infrastructure, and configuration interfaces used to provide or operate the platform, website, and any related sites, domains, or subdomains;
All software, code (source and object), algorithms, models, features, functionalities, and systems developed by or for MeDo;
All user interfaces, user experience designs, architecture, layouts, and visual elements;
All content made available by MeDo, including text, graphics, media, documentation, blogs, marketing materials, and other materials;
All data generated through the use of the platform, including Usage Data and analytical insights, subject to applicable privacy laws; and
all improvements, enhancements, modifications, and derivative works of the foregoing, (collectively, "MeDo Materials").

All such intellectual property and proprietary materials, whether registered or unregistered, are owned by MeDo or its licensors and are protected by applicable intellectual property laws in Singapore and internationally.

Except as expressly authorized in writing by MeDo, no rights or licenses are granted to any user or third party, whether by implication, estoppel, or otherwise. All rights not expressly granted are reserved by MeDo.

Information

For any agreements regarding information, please refer to the Privacy Policy.

Our commitment to responsible data usage

We utilize industry standard data-access controls, conduct regular security audits, and practice transparent data usage.

User accounts and content

Account creation and management

You may create an account to use the Services.You are responsible for maintaining account security.
Account deletion currently must be requested via support.
We reserve the right to terminate accounts that violate these Terms.

User content

You may upload code, images, videos, fonts, and other digital assets. You represent that:

You have all necessary rights to upload such content;
Your content does not violate any laws or third-party rights; and
You are solely responsible for your content and its use.

Services and pricing

Plans and limits

Free plan: 100 Credit/day, 500 Credit/month
Paid plans: Temporarily Unavailable.
We may modify plans and pricing at any time.

Fulfilment and Service Policies

Service Delivery

Contact admin@medo.dev if you experience issues.

Digital Service Notice

Because the Services are digital, traditional return policies do not apply. All sales are final unless otherwise stated.

DMCA compliance

We respect intellectual-property rights and comply with the DMCA. Send notices to admin@medo.dev with:

Identification of the copyrighted work allegedly infringed;
Identification of the allegedly infringing material;
Your contact information;
A good-faith statement of infringement; and
A statement of accuracy under penalty of perjury.

If you believe that your removed content was not infringing, you may send us a counter-notice. Upon receipt of a valid counter-notice, we may reinstate the material in accordance with the DMCA.

Prohibited uses

You agree to:

not create or contribute to security risks for our users, us, or external parties;
avoid engaging with our users in deceitful, inaccurate, misleading, or harassing ways ;
exclude illegal, slanderous, pornographic, harmful, infringing, or otherwise offensive content;
be free from malware, viruses, spyware, or any harmful software or code;
not disrupt, harm, or access any software, technology, or services belonging to us or third parties without authorization;
refrain from transmitting personal data of children under 13 or below the age-appropriate digital consent age;
not use any Output for purposes in regulated industries, including legal, health, and medical sectors, where such use could lead to misinterpretation or misapplication of information in critical contexts, and
not use the Services to generate photo-realistic or anime style pictures depicting a person that appears to be under 18 years old.

You shall not and shall not permit or assist anyone to:

use the Services for the purpose of engaging or assisting in illegal or high-risk activities, such as:
- military and warfare;
- development of weapons, explosives, or dangerous materials;
- management or operation of critical infrastructure (e.g., transportation, energy);
- creation or distribution of controlled substances or services;
- solicitation or distribution of information in connection with self-harm;
- activities with high risk of economic harm (e.g., gambling, automated determinations of eligibility for credit, employment or educational institutions);
- political purposes (e.g., building conversational or interactive chatbots for political campaigning or advocacy or lobbying purposes); or
- Analyze individuals or groups of natural persons for unlawful or discriminatory purposes;
use the Services to send any form of unauthorized or unsolicited messages including advertising, promotional materials or spams;
use the Services to generate, express or promote content that:
- is hateful, defamatory, offensive, abusive, disruptive, tortious or vulgar;
- is deliberately designed to provoke or antagonize another or is bullying or trolling another;
- may harass, intimidate, threaten, harm, hurt, scare, distress, embarrass or upset another;
- is discriminatory such as discriminating against another based on race, gender, sexuality, religion, nationality, disability or age;
- facilitates, promotes, incites or glorifies violence or terrorist/extremism content;
- exploits, harms, or attempts to exploit or harm minors or exposes minors to such content; or
- would constitute, encourage or provide instructions for a criminal offense;
use the Services in a manner that may create a conflict of interest or undermine the purposes of the Services;
use the Services or third party LLMs or other third party services offered through the Services in an automated fashion (e.g., which results in exceeding any limit on rates (to the applicable extent), as we may provide from time to time), or take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure;
make available Your Content (as defined below) which contains viruses, trojans, worms, logic bombs or other materials that are malicious or harmful or use your Bots to generate such malicious or harmful materials;
use the Services in any manner that may infringe on, misappropriate or violate any rights of any person or entity, including in any manner that may infringe on any copyright, trademark, patent, or other intellectual property or other legal rights (including the right of publicity or proprietary) of any third party (e.g., use of any input that you are not properly licensed or otherwise qualified to provide);
use the Services in any manner that may infringe on the privacy of any third party, such as unlawfully collecting or disclosing personal identifiable information or educational, financial, or other protected records, such as addresses, phone numbers, email addresses, number and feature in the personal identity document (e.g., National Insurance numbers, passport numbers) or credit card numbers;
use the Services in any manner that would disclose confidential information that you do not have the consent to disclose;
use the Services to process or use sensitive data;
reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or underlying technologies, algorithms, models of the Services or the third party LLMs or other third party services;
rent, lease, distribute, license, transfer or sell, the Services or any part thereof;
gain or attempt to gain unauthorized access to the Services, interfere with or attempt to interfere with the proper working of the Services, or bypass any measures we may use to prevent or restrict access to the Services, or disrupt or damage any part of the Services, by hacking, password "mining", or any other illegitimate means;
probe, scan, or test the vulnerability of the Services, or any system or network connected to the Services;
interfere with or attempt to interfere with, damage or disrupt any network, server, computer, or database connected to the Services, or violate any terms, policies or procedures thereof;
impersonate or attempt to impersonate us, another user or any other person (living or dead) or entity, including using another's account without authorization;
remove copyright or other proprietary notations; or
use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any manual process to access, acquire, copy, or monitor any portion of the Services or obtain or attempt to obtain any materials, documents or information not purposely made available through the Services through any means.
Engage in Phishing or Deceptive Practices, including attempts to obtain personal, financial, or sensitive information through fraudulent or misleading means;
Overload or Disrupt Systems, including denial-of-service attacks, spamming, excessive API requests, or other actions that degrade the performance or reliability of the Services;
Create Multiple Free Accounts or otherwise circumvent usage restrictions, quotas, or billing limitations;
Violate Export Controls or Sanctions, including using the Services in, for, or on behalf of sanctioned countries, persons, or entities, or in violation applicable export control laws.

In addition to the above, your access to and use of the Services must, at all times, be compliant with all applicable laws. If you breach these Terms or violate any applicable laws, we may suspend or terminate your account or access to the Services and/or suspend or terminate connection or support for you immediately to the extent permitted by law and without any liabilities.

Third Party Services

The Services may include third party services, including without limitation third party large language models ("LLM"), third party plugins, and third party APIs. You acknowledge and agree that third party services are provided to you by applicable third party service providers. You are subject to and shall comply with additional terms and conditions (e.g., user terms, acceptable use policies, content policies) published or otherwise made available by the applicable third parties. To the fullest extent permitted by laws, any dispute you have with any third party arising out of your use of the Services is directly between you and such third party, and you irrevocably release us. Parties from any and all claims, demands, fines, indemnifications and damages (actual and consequential) of every kind and nature, known and unknown, arising out of, or in any way connected with, such dispute.

Notwithstanding the generality of the foregoing, as mentioned, the Services may be powered by third parties LLM. To enable you to use the Services, Your Content will be shared with third parties. You represent and warrant that you have taken all necessary steps, including providing any required notice and obtaining all required consents, for the relevant data sharing in compliance with applicable laws.

We are not responsible for the output generated or other content made available by third party LLMs or other third party services . You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any output or other content or services provided by or through such third party LLMs.

You acknowledge and agree that your use of the third party LLMs, third party plugins, third party APIs will be subject to additional and separate terms. Your end users' data will be processed according to the terms of these third parties' terms.

You acknowledge and agree that your use of the third party LLMs, third party plugins, third party APIs will be subject to conditions applicable for such third parties (e.g., a third party LLM may refuse to generate output for you if your input is illegal or contains improper content).

AI-Specific Restrictions

In addition, you agree not to:

Use the Services to Generate or Disseminate Harmful Content, including but not limited to content that is false or misleading, discriminatory, violent, or promotes illegal activity;
Use AI Outputs Without Proper Review, especially where reliance on AI-generated content could result in harm, such as in medical, legal, financial, or safety-critical contexts;
Extract or Reconstruct Model Weights or Training Data, or misuse the Services for model extraction, data scraping, or training data inference;
Use the Services to Train Competing AI Models, including using outputs, prompts, or system interactions to develop or enhance rival products or services;
Misrepresent AI Output as Human-Generated, particularly in contexts involving impersonation, fraud, or deceptive communications;
Use the Services in Violation of Intellectual Property Rights, including generating, sharing, or distributing infringing content or bypassing content protection technologies.

Your Obligations to End Users

We offer the Services to you. Any person who accesses or uses your bots is considered your "end user". We have no direct relationship with your end users. We are not responsible for how you handle your end users data.

You are solely responsible for notifying and obtaining consents from your end users in connection with any use of the Services and your operation of your Bots. Before collecting or using any end user information, you must provide clear notice and obtain necessary consents. Your notice and consent must be in compliance with applicable laws. You shall have a privacy policy or notice which is clearly displayed to all end users, and accurately describes the information you collect and how you use and share it with us and third parties, and complies with applicable laws.

You must ensure that your bots are appropriate for the age of your end users; if the end user's age is unclear, your bots must be appropriate for all ages.

Your bots should not be intended for children under 13 years old.

You are solely responsible for safeguarding your end users data in connection with your use of the Services. If there is a breach or leak of your end user data, you must promptly notify us with details on the cause, remediation steps, and preventive measures.

You must respond to end users who wish to exercise their privacy rights under applicable law regarding the information collected through your use of the Services. We are not a data controller for such information.

You must comply with data protection laws and other applicable laws. You must ask your end user to comply with applicable laws. You are solely responsible for any personal injury or property damage resulting from your use of the Services.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS US AGAINST ANY CLAIMS ARISING FROM OR IN CONNECTION WITH YOUR (1) PLUGIN DEVELOPMENT, DEPLOYMENT, OR USE, AND (2) ANY END USERS' USE AND OPERATION OF YOUR BOTS. YOU WILL DEFEND, INDEMNIFY, AND HOLD HARMLESS US, OUR AFFILIATES, AND OUR PERSONNEL, FROM AND AGAINST ANY THIRD-PARTY CLAIMS, LOSSES, AND EXPENSES (INCLUDING ATTORNEYS' FEES) ARISING FROM OR RELATING TO YOUR PLUGIN, INCLUDING PLUGIN RESPONSES, YOUR WEBSITE OR APPLICATION THAT IS CONNECTED TO THE PLUGIN, AND YOUR VIOLATION OF THESE TERMS OR APPLICABLE LAW.

Enforcement & remedies

MeDo may, at its sole discretion and without notice:

Immediately suspend or terminate accounts that violate these Terms;
Remove content that we reasonably believe violates these Terms or law;
Deny service to specific users or IP addresses;
Report illegal activities to law-enforcement;
Deny refunds to terminated accounts; and
Take any other action we deem necessary to protect the Services, the platform, users, and business interests.

Feedback

By submitting feedback, you grant MeDo a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and display such feedback for any purpose without compensation.

AI Use Disclaimer

The Services may use artificial intelligence to generate code, content, or recommendations ('AI Output'). AI Output may contain errors and is not professional advice. You are solely responsible for reviewing and validating any AI Output before use. You assume full responsibility for the use of any AI Output and agree not to rely on it for critical or high-risk functions without appropriate review and testing. The Services may produce similar or identical output for other users who submit similar prompts. MeDo does not guarantee that the AI Output is unique, free of third-party rights, or suitable for any particular purpose. You are solely responsible for reviewing, testing, and using the AI Output in compliance with applicable laws and third-party rights.

Disclaimer of warranties

YOUR USE OF THE SITE, SERVICES AND ALL MEDO CONTENT IS ENTIRELY AT YOUR OWN RISK. THE PLATFORM, SERVICES, AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY GUARANTEES. TO THE FULLEST EXTENT PERMITTED BY LAW, MEDO AND OUR SUPPLIERS AND LICENSORS EXPLICITLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO GUARANTEES REGARDING THE ORIGINALITY, ACCURACY, RELIABILITY, OR USEFULNESS OF THE PLATFORM, SERVICES, OR ANY MEDO CONTENT, AND YOUR USE OF THESE IS ENTIRELY AT YOUR OWN RISK. ANY MATERIALS OR CODE YOU DOWNLOAD OR ACCESS THROUGH OUR PLATFORM OR SERVICES IS OBTAINED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY SYSTEM DAMAGE OR DATA LOSS THAT MAY RESULT. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY US OR THROUGH OUR PLATFORM OR SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. CERTAIN JURISDICTIONS MAY PROHIBIT SUCH WARRANTY DISCLAIMERS, SO SOME OR ALL OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of liability

MEDO, ALONG WITH ITS AFFILIATES, AGENTS, OFFICERS, EMPLOYEES, SUPPLIERS AND LICENSORS, SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES (EVEN IF ADVISED OF SUCH POSSIBILITY), ARISING FROM YOUR USE OF OR INABILITY TO USE OUR PLATFORM, SERVICES, OR MEDO CONTENT, INCLUDING, WITHOUT LIMITATION, AI OUTPUT. UNDER NO CIRCUMSTANCES WILL MEDO BE HELD RESPONSIBLE FOR ANY DAMAGES OR LOSSES RESULTING FROM UNAUTHORIZED ACCESS, SECURITY BREACHES, OR INTERFERENCE WITH OUR PLATFORM, SERVICES, OR YOUR ACCOUNT.

TO THE MAXIMUM EXTENT ALLOWED BY LAW, MEDO ACCEPTS NO LIABILITY OR RESPONSIBILITY FOR:

Content errors, inaccuracies, or omissions in any form
Personal injury or property damage resulting from your use of our platform or services
Unauthorized access to our servers or your personal information
Service interruptions, transmission failures, or platform unavailability
Malicious software or code that may be transmitted through our platform
Any errors, losses, or damages arising from the use of our content or services

AI-generated code that:

Contains bugs, errors, or security vulnerabilities
Fails to meet your specific requirements or expectations
Does not achieve your intended business or technical goals
Becomes obsolete or incompatible with other systems
Causes issues when integrated with other software
Results in any form of data loss or corruption

AI system limitations or failures, including:

Incorrect or incomplete code generation
Misunderstanding of your requirements or prompts
Generation of non-optimal or inefficient solutions
Inconsistencies in code output quality
Failures to follow best practices or coding standards

Platform-related issues such as:

Temporary or permanent service unavailability
Slow response times or performance degradation
Loss of saved projects or conversation history
Interface bugs or usability issues
API failures or inconsistencies
Authentication or authorization problems

Business impact resulting from:

Reliance on generated code in production systems
Time or resources spent modifying generated code
Project delays or missed deadlines
Additional development costs or technical debt
Integration challenges with existing systems
Customer or user dissatisfaction

Third-party related issues:

Compatibility problems with external services
Licensing issues in generated code
Security vulnerabilities in recommended dependencies
Changes in external APIs or services
Conflicts with other development tools

Data-related concerns:

Loss of prompt history or generated code
Unintended data exposure in generated code
Training data biases affecting code generation
Incorrect handling of sensitive information
Data privacy or compliance issues

THIS LIST IS NOT EXHAUSTIVE, AND MEDO'S LIMITATION OF LIABILITY EXTENDS TO ALL POSSIBLE ISSUES, WHETHER LISTED HERE OR NOT, ARISING FROM THE USE OF OUR AI-POWERED PLATFORM AND SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY AND THAT OF OUR SUPPLIERS AND LICENSORS, ARISING FROM OR RELATING TO YOUR USE OF THE PLATFORM, SERVICES, AND MEDO CONTENT (INCLUDING WARRANTY CLAIMS), REGARDLESS OF THE TYPE OF CLAIM OR LEGAL THEORY, EXCEED THE AMOUNT YOU HAVE PAID TO US FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM. IF YOU RESIDE IN CALIFORNIA, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE. SOME JURISDICTIONS DO NOT PERMIT LIABILITY LIMITATIONS FOR CERTAIN DAMAGES, SO THESE LIMITATIONS MAY NOT FULLY APPLY TO YOU.

Indemnification

You agree to defend, indemnify, and hold harmless MeDo, including our officers, directors, employees, agents, licensors, affiliates, and representatives, from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising from:

Your use of our platform and services
Breach of these Terms
Infringement of third-party rights
Applications, websites, or services you create using our platform
Any content you submit or share through our services

Legal notices, governing law and dispute resolution

Users must comply with all applicable local and Singapore laws, including export and import regulations. Access is prohibited from Singapore embargoed countries or by denied or restricted parties under Singapore law.

These Terms shall be governed by Singapore law, excluding conflicts of law principles. Any disputes related to these Terms or your use of our platform must be brought exclusively in the courts of Singapore, and you consent to the personal jurisdiction of these courts. Our failure to exercise any right or provision of these Terms doesn't constitute a waiver unless we acknowledge it in writing. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect. You agree that any dispute with MeDo shall be resolved on an individual basis and not as a plaintiff or class member in any purported class or representative proceeding.

Publicity Rights

If you are a business entity, you grant us a non-exclusive, worldwide, transferable, royalty-free license to use your name, logo, and trademarks ("Marks") for the limited purpose of identifying you as a customer on our website, in our customer lists, pitch materials, and in other marketing and promotional materials. You may be revoke this license by providing us written notice at any time.

You represent and warrant that you have all rights necessary to grant this license and that our use of your Marks as permitted above will not infringe or misappropriate the rights of any third party.

Miscellaneous Provisions

These Terms constitute the entire agreement between you and MeDo. You may not assign these Terms without our prior written consent. Sections relating to Intellectual Property, Indemnity, Disclaimers, Limitations of Liability, and Dispute Resolution shall survive termination.

Contact information

Email: admin@medo.dev

Address: 36 ROBINSON ROAD, #21-01, CITY HOUSE, SINGAPORE 068877

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